Privacy Policy

Last updated: 7th November 2018

This privacy policy sets out how Dartmoor Flowers uses and protects any information that you give Dartmoor Flowers when you use this website.

Dartmoor Flowers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Dartmoor Flowers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode
  • information given by you at the initial point of contact

 

WHY WE COLLECT YOUR INFORMATION

We collect your contact information in order to respond to your enquires and to fulfil your requests for our services.

 

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • To communicate with you during the period of time from initial contact to the date of your wedding
  • To communicate with you in the 12 months following your wedding to gain feedback from you about our service
  • We will delete your personal information from our records 12 months after you wedding date
  • We will not use any feedback/images of your wedding on our website without your permission

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

HOW YOUR DATA IS STORED AND TRANSMITTED

A record of your inquiry will be stored securely on the website server and destroyed after a year. We also back up our website to an external secure server containing a record of emails sent via the contact form. The backup destination is outside the European Economic Area (EEA) in which data protection laws may be of a lower standard than in the EAA. Regardless of location or whether the person is an employee or contractor, we will impose the same data protection safeguards that we deploy inside the EAA. All backups are likewise destroyed securely after a year. If you email us directly the email will be kept securely for a maximum of one year and then securely destroyed, unless required by law.

No data transmission over the Internet can be guaranteed to be secure from intrusion. However, we maintain physical, electronic and procedural safeguards to protect your personal information in accordance with applicable data protection legislative requirements. We have put in places procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach as required by regulations.

Please note that our website and email is hosted by 1&1 (please see: https://www.1and1.co.uk/), our website is backed up to ithemes please see (https://ithemes.com/privacy-policy/) and our website is maintained by whataboutawebsite (please see https://whataboutawebsite.co.uk/).

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or pass on your personal information to third parties unless we are required by law to do so.

 

ACCESS TO YOUR INFORMATION

You have a right of access to the information we hold on you, as well as the right to request we amend it or delete it, unless prohibited by law. This will be done within 30 days of the request. There is no charge to access, update or delete your information.

You can contact us to request this by email: info@dartmoorflowers.co.uk or by phone: 01822 859081.

 

HOW WE USE COOKIES

Cookies are small files saved to the user’s computer hard drive that track, save and store information anonymously about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please refer to our cookie policy for details.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.